Thank you for shopping at XVI STUDIO.
1. Returns
Items may be returned within 3 days of receiving the order if they meet the following conditions:
- Item is unused
- Item is in original condition
- Original packaging is included
2. Non-returnable items
The following items cannot be returned:
- Sale items
- Worn or used items
- Items damaged by the customer
3. Refunds
Once we receive and inspect the returned item, we will notify you regarding the approval of your refund.
Approved refunds will be processed within 1–3 business days.
4. Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
5. Contact
For return requests, please contact us via:
Phone：+6014-310 6097